Terms and conditions

1. Who we are and what these terms cover

These terms apply between you and Inverted Digital Ltd., Sofia, Bulgaria ("Inverted Digital", "we"). Company details: Inverted Digital Ltd., UIC 206353756, registered office: 8 Stracin Str., Floor 2, Apt. 6, Veliko Tarnovo, Bulgaria.

They cover two things: your use of the website inverted.digital, and, unless a signed proposal or contract says otherwise, the services we provide to clients. If a proposal or contract conflicts with these terms, the proposal or contract prevails.

2. Using this website; accounts and access

You can browse this website without registering. There are no user accounts on inverted.digital.

During a project we may give you access to tools we run for you, such as a staging site, a content management system or a shared workspace. Keep those login details confidential, tell us promptly if you believe someone else has used them, and do not share access outside your organisation without asking us. You are responsible for what is done with your logins.

3. Proposals, scope and how a project starts

Prices and package descriptions on this website are information, not a binding offer. A project starts when you accept our written proposal, which sets out the scope, deliverables, timeline and price. Work that falls outside the agreed scope is quoted separately and starts only after you approve it.

4. Plans, fees and billing

• Fees, any deposit and the payment schedule are stated in the proposal. Prices exclude VAT unless stated otherwise.
• Monthly plans, such as social media management or marketing retainers, are billed in advance for each month and continue until cancelled as set out in section 14.
• Third-party costs are not included unless the proposal lists them. Examples are advertising spend, venues, vendors, printing, stock imagery, fonts, domains, hosting and software licences.
• Invoices are payable within the period shown on the invoice. If payment is late we may pause work and delivery until it is received, and statutory interest may apply.

5. Your content and materials

Everything you give us remains yours: texts, images, logos, data, account access and anything else. You grant us a licence to use it only to deliver the services.

You confirm that you have the right to give us those materials and that our using them as instructed will not infringe anyone's rights or break the law. If a third party makes a claim against us because of materials you supplied, you will cover the reasonable costs that result.

6. Ownership of the work we deliver

When you have paid in full for a project, the rights in the final deliverables created specifically for you pass to you, so far as the law allows, for the uses described in the proposal.

This does not include: preliminary concepts and drafts you did not choose; our working files, unless the proposal includes them; and tools, code libraries, templates and know-how that we use across projects, for which you receive a non-exclusive licence to the extent they are built into your deliverables.

7. Third-party tools, licences and platforms

Deliverables can include or depend on things we do not own, such as typefaces, stock assets, open-source software, plugins, hosting and social media platforms. Those are governed by their own licences and terms, which we will point out where they matter. We are not responsible for changes, outages or decisions made by those providers, including a platform restricting or closing an account.

8. Guest, attendee and customer data

If our work for you involves personal data about your customers, subscribers, followers or event guests, you are the controller of that data and we are your processor. You are responsible for having a lawful basis to collect and use it and for informing the people concerned.

We process such data only on your instructions and under a data processing agreement, which forms part of our contract with you. After the project or event, we return or delete the data as you instruct. Our privacy policy describes the split in more detail.

9. AI-assisted work and AI-generated output

We use AI tools in parts of our process, including drafting, research, code assistance and image or video generation. A person at the studio reviews AI-assisted work before it reaches you.

• If you require work made without generative AI, tell us before the project starts and we will state it in the proposal.
• Copyright protection for material generated mainly by AI is uncertain and differs between countries. Where a deliverable depends substantially on generated material, we cannot guarantee that it qualifies for exclusive protection.
• AI tools can produce errors and material that resembles existing work. We check for both, and you remain responsible for final approval of facts, claims and figures about your own business.

10. Acceptable use

You agree not to:

• use this website or our services for anything unlawful, deceptive or harmful;
• ask us to produce content that is defamatory, discriminatory, infringes someone else's rights, or misleads consumers, including fake reviews and undisclosed advertising;
• probe, scan or attack this website, send automated submissions through its forms, or try to reach areas that are not public;
• copy substantial parts of this website's design, text or code for your own use.

We may decline or stop work that would breach this section.

11. Timelines, feedback and approvals

Timelines in a proposal assume that you provide materials, feedback and approvals when agreed. If they arrive late, delivery dates move accordingly. The proposal states how many rounds of revisions are included; further rounds are charged at the agreed rate.

Once you approve a deliverable, for example a design sent to print or a campaign scheduled to go live, later changes are treated as new work.

12. Confidentiality and portfolio use

Each of us keeps the other's non-public information confidential and uses it only for the project.

Unless you ask us not to, we may show the finished, public work in our portfolio and name you as a client. We will not publish anything confidential, and we will not publish work before you have launched it.

13. Warranties and liability

We carry out our services with reasonable skill and care. If a deliverable does not match the agreed specification, tell us within 30 days of delivery and we will correct it at no charge.

We do not promise specific commercial results such as search rankings, follower numbers, attendance or sales, because they depend on factors outside our control.

To the extent the law allows, our total liability for a project is limited to the fees you paid us for that project in the 12 months before the claim, and we are not liable for indirect losses such as lost profit or lost data. Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under Bulgarian law.

This website is provided as it is. We keep it accurate and available as far as we reasonably can but do not guarantee that it will always be free of errors or interruptions.

14. Termination

Either of us may end a monthly plan by giving 30 days' written notice, unless the proposal sets a different period. Either of us may end a project immediately if the other seriously breaches the contract and does not put it right within 14 days of being asked to.

When a contract ends, you pay for the work done up to that date and for third-party costs already committed. On payment we hand over the deliverables completed so far, and return or delete your materials and data as you instruct.

15. Governing law and disputes

These terms and any contract with us are governed by the law of the Republic of Bulgaria. We will first try to settle any dispute by talking to you. If that fails, the competent court in Sofia has jurisdiction.

If you are a consumer living in the European Union, you keep the protection of the mandatory consumer laws of your country of residence and may bring proceedings there.

16. Changes to these terms and contact

We may update these terms. The version in force when you accept a proposal applies to that project. The date at the top shows the latest version.

Questions about these terms: hello@inverted.digital.